We’re here to help. 
Every step of the way.

When questions come up or systems need attention, our service team is here to keep you moving forward with clarity, care, and real-world experience. Many issues can be diagnosed and resolved remotely, often without a service visit at all. And when hands-on work is needed, we’ll guide you through the best next step.

Request Service

THE ROSSMONSTER PROMISE

We build our vehicles to go further, and we support them the same way.

7 days/wk service call availability from first contact through resolution
Remote system visibility through your integrated Victron System. 
Thoughtful diagnostics based on how these vehicles are actually used
Practical timelines and realistic expectations
Support navigating warranties across chassis, components, or upfit systems
A team that knows your build, not just a ticket number

How Service Works

1.  Start with our chatbot or online resources to quickly find answers to common questions.

2. Submit a service request with your VIN or build number, a description of the issue, and photos or video if available.

3.  Our service team reviews your request and performs remote diagnostics when possible using your Victron system data.

4. We recommend the best path forward, whether that’s remote troubleshooting, a service plan, or coordination with a trusted partner or OEM.

5. We confirm the resolution and follow up, documenting the work and making sure you’re set up for what’s next.

WARRANTY, COVERAGE, AND WHAT TO EXPECT

Chassis warranty is provided by the vehicle manufacturer. This includes Mercedes 3-year, 36,000-mile limited warranty.

Rossmönster's 3-year, 36,000-mile limited warranty covers the second stage manufacturing of your vehicle

Component warranties apply to specific appliances or equipment, such as the air conditioning or Rixen heater.

Where you can get service.